Support
Service & support
Installation, training, warranty and maintenance — keeping your equipment running for its whole life.
We stay with you after the sale
Installation & calibration
Technicians install on site, calibrate and run test jobs with your real materials.
Operator training
Training based on your daily case types, with written guides.
Warranty
Warranty per product line, handled through a clear process.
Scheduled maintenance
Regular checks, cleaning and calibration to keep accuracy.
Parts & consumables
Genuine milling tools, resin vats and replacement parts.
Remote support
Help by phone, Zalo and remote access when needed.
Handover process
- 01
Survey
Assess space, power, compressed air and case mix.
- 02
Install
Position units, connect and install software.
- 03
Calibrate
Test runs and fine-tuning with real materials.
- 04
Train
Coach technicians until they run it independently.
- 05
Follow-up
Check back after handover and support as needed.
Frequently asked questions
Didn’t find your answer?
Call our hotline or send a request — an engineer will get back to you.
1900 4656General
Do you sell single units to small labs?
Yes. You can buy individual units or a complete solution package. Our engineers will recommend a configuration that fits your case mix and space.
Do you deliver and install outside Hanoi and HCMC?
Yes. We have offices in Hanoi and Ho Chi Minh City and deliver nationwide. Export orders are arranged per market.
Equipment
Will the equipment work with my existing CAD software?
Our scanner exports open formats (STL, PLY, OBJ) that work with common CAD software. Tell us which software you use and we will confirm the details.
Can I use third-party materials?
Our resin printers are open to 405 nm materials, and our mills take standard Ø98 mm discs. Engineers will help set parameters for the materials you choose.
OEM & ODM
What is the minimum order for OEM?
The minimum depends on the product line and level of customisation (logo, housing colour, software, packaging). Contact our OEM & ODM hotline for figures per line.
How long does an OEM project take?
Timing depends on the configuration and branding work involved. A detailed schedule — including sample approval — comes with the quotation once the spec is locked.
Service & warranty
Do you install and train on site?
Yes. Our technicians install, calibrate and train your team on site, based on the cases you run every day.
How does the warranty work?
Each product line has its own warranty term and conditions, stated in the contract. See our Warranty Policy page or call the hotline for help.
Quote within 24 hours
Tell us what your lab needs.
Leave your details — an application engineer will call back with a matching configuration and price.
- Hotline
- 1900 4656
- OEM & ODM hotline
- 0917 070 175
- inmaxasia@gmail.com